Immediate Business Impact Case Study

Situation: The Division President of the IT organization for a transportation company told us, "I need more information and metrics within IT to better manage my department, plan for the future so we can create an advantage for our company."

What we did: We established key metrics that allowed top executives to better understand opportunities for improvement.

Impact: The Division President was able to translate metrics into actions and significantly improve the performance of the IT organization while establishing a better relationship with IT clients and "C" level executives. It refocused the IT organization on the business. This resulted in significant immediate actions including an increase from 6 million to 13 million members in the Frequent Traveler system, which drove $24 million in additional annual revenue for the company.