Audience: Individuals who are seeking to create and use organization performance measurements and/or who want to set up a balanced scorecard.

Overview: You will be provided with the methodology and processes to create and use organization performance metrics. We will do case study work to insure you understand the concepts. Based on your organization's situation, we will create and examine measurements for your organization plus an action plan to implement them.

How you will benefit by attending: You will be able to create and use organization performance metrics specific to your situation. You will learn what works and does not work in a practical, collegiate gathering that is focused on both you and your organization's success.

Sample results from using IT Metrics: "Generated $50 million in new revenue." "Improved programmer productivity 25%." "Delivered projects on time and budget." "Reduced software maintenance costs by $2 million." "Improved systems and network run time to 99.9% resulting in a $24 million increase in revenue." "Improved customer satisfaction 35%." "Improved project volume throughput 65%." "Improved employee morale and reduced turnover from 26% to 16% in one year."

Topics covered: IT metrics, performance measurement reporting, balanced scorecard, prioritization matrix, picking the right metrics, implementing metrics, strategy roadmap, dashboard, organization performance role, employee involvement, formal reviews, how much is too much, translating customer needs into performance objectives, management planning for performance, measurement attribute checklist, characteristics of a measurement system, lessons learned, best practices and metric examples.

See also: Process & Metrics Services and Solutions